Return & Refund  Policy

Last Updated: October 2025

Thank you for shopping with Mykvēda.
We take great pride in our products and want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully to understand how we handle returns, replacements, and refunds.

1. Returns & Replacements

• Due to hygiene and safety reasons, we do not accept returns once a product has been opened or used.
• Returns are only accepted if you receive:
  • A damaged product,
  • A defective product, or
  • An incorrect item delivered.
• To be eligible for a return, you must inform us within 48 hours of delivery with supporting photos/videos of the damaged or incorrect product.
• The product must be unused, in its original packaging, and accompanied by proof of purchase (order ID, invoice, etc.).

📧 Email us at support@mykveda.com with your order details and images for verification.

2. Refunds

• Once your return is approved and the item is received at our facility, your refund will be processed within 5–7 business days.
• Refunds are issued to the original payment method used during purchase.
• In case of COD orders, the refund will be made via bank transfer or UPI after confirmation.

3. Cancellations

• You can cancel your order within 1 hour of placing it, or before it’s dispatched — whichever comes first. To cancel, email us at support@mykveda.com with your order details. Once dispatched, orders cannot be canceled due to hygiene reasons.
• Once shipped, orders cannot be cancelled. You may refuse to accept the parcel at delivery if you no longer wish to receive it.
• Prepaid cancellations will be refunded within 5–7 working days after confirmation.

4. Non-Returnable / Non-Refundable Items

• Opened or used beauty products.
• Items purchased during sale, discount, promotional offers, but we will confirm before placing the non-returnable products.
• Gift cards or free sample items.

5. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank or payment provider again.
2. Contact your bank or Razorpay (it may take a few days for funds to reflect).
3. If you’ve done all this and still haven’t received it, contact us at support@mykveda.com.

6. Contact Us

For any queries about returns or refunds, please reach out to:

Mykvēda (KVEDA COSMETICS LLP)
📧 Email: support@mykveda.com
🕒 Working Hours: Monday – Saturday, 10 AM to 6 PM